If you’re like me (and my wife), then you’ll spend lots of money each month online, you’ll buy car insurance online, you’ll sign up to cable TV online and you’ll renew your mobile phone. Doing it online is easy, most of the time.
So if I told you that you could earn money back just for visiting and purchasing at sites you’d ordinarilly use anyway and all it takes is a couple of extra clicks. Why would you not?
I recently signed my new puppy up to Tesco Insurance (Tesco for those not in the know is one of the UK’s largest supermarket chains who tried, unsuccessfully to branch in to the US). Tesco also offer banking services, car and pet insurance, mobile phone plans and much more. For a big corporation, I actually don’t mind them and prefer their supermarkets to the competitors (probably because I know where everything is). Anyway, I clicked through a cachback site link first and made a whooping £54 cashback, on a year premium that was £21 a month. That’s some cashback! And when I bought a server at work, I purchased through a HP link, earning myself another £20.
So let me introduce TopCashBack. TopCashBack is billed as the UK’s most generous site, but it’s also running in the US. There’s no join fee and no catches, so not only do you earn at least 101% cashback, but there are so many fantastic benefits from being a member. They have over 5,000 merchants including Amazon. They also offer benefits for referring friends.
This is my link – please feel free to use it, and if you are quick you will earn yourself £5 too. 72 hour Tell-A-Friend up to £25, plus a £5 M&S eGift Card for your friend. Click here.
I’ve been a customer of Virgin Media in the UK for many years, enticed away from Sky with an amazing offer, many moons ago. In their defence, I’ve not had that many issues and their broadband speed in to my premises is currently 200 meg – the only provider to offer this speed. Their new Tivo box, delievered for free a year or so ago, improved the TV service somewhat, so on a day to day basis, I’d say I was a satisfied customer. But the price, set at £58 odd in 2018 with some promotions applied, rose to £70 and is now at a whopping £90. Time to try my luck again right, and get some discount for being a loyal customer. Try, being the word!
There’s no sense in holding back. Virgin Media’s customer services is beyond shocking, a parody of bad customer services, the likes of which we see in comedy shows like Little Britain – “Computer Says No!”
Being at work and thinking I might avoid being on hold on the phone, I used their chat feature which I started at 8:38am. It took a whole hour before I was given the link to their Secure Form to enter my password, and then another hour of tumbleweed responses (twenty or so minutes in between each one) before I was eventually told, ‘we can’t do anything for you’. Or in other words, ‘Computer says No!’.
You only have to visit review website like Trustpilot to see that I am far from alone. 9,450 reviews with an average of one star and the comments reveal a worrying trend of customers fighting to get anywhere, often being cut off from calls or waiting on hold for what seems like eternity. Even new customers are having massive issues. Why anyone would currently choose to move to them is anyones guess.
If it wasnt for the fibre, I’d move away from them in a instance. I know now that I have to fight to get through to cancellations, to be offered any kind of deal that might persuade me to stay. And if I stay, I have to pray that everything works and I won’t ever need to rely on customer services.
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If you are in the business of website hosting and domains names, you’ll probably know that the struggle that is transferring domain names is very real.
Some registrars make the whole process as painless as possible. If they do the job right, they provide a nice user interface where you often have to unlock the domain wherein the option to transfer the domain is revealed or enabled. It can all be done without involving support and in the case of a .uk transfer (where you only have to update a identification name called a TAG), the whole process can be completed in a couple of hours. This is how it should be. And I find that the simple process is usually only found at the smaller registrars/companies.
So I wanted to transfer a .co.uk domain from GoDaddy. First I logged in to my account and unlocked the domain, as the option to transfer away was greyed out with the words – “disabled” next to it. I refreshed the page and the otion was still disabled, so reading on the GoDaddy KB, I thought that I should probably wait 24 hours, just in case it took this long for the link to become active.
I logged back on 24 hours later and the option was still greyed out, so I started a chat session with support, specifically selecting Domain from the drop-down list hoping to get someone who knew how to help. I initiated the chat request at 08:08am. It was only by 08:50am that I seemed to be getting somewhere. During those 40 minutes I was sent two articles on how to transfer a .uk domain away, even though I had already done everything listed in those articles, and even made reference to everything requested in those articles before being sent them. One of the artciles even specified, “To transfer a .uk domain name to another registrar, contact our support team to request the transfer..”
Eventually the support team member had to manually create the transfer, ending with ” your domain will be transferred….within in next 7-10 days.” I wait to see how long it actually takes. But I have transferred other .co.uk domains just this week and it took 2 hours from changing the TAG to having it at the new registrar.
What worries me is, what if I was in a hurry or what if I had 100s of .co.uk domains with GoDaddy, would I have to involve support in such a lengthy coversation for every .co.uk domain?
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The Galaxy Fold is Samsung’s most significant leap forward, completely reinventing the shape of mobile with their first-ever foldable 7.3 inch Super AMOLED Infinity-Flex Display.
According to TIME Magazine:
“The Samsung Galaxy Fold opens and shuts like a book, and features two displays: a 4.6-inch display on the front cover of the Galaxy Fold you can use when it’s closed, and a much larger 7.3-inch “Infinity Flex” display you can use when you open the device. Inside is an octa-core processor, 12GB of memory, and 512GB of built-in storage. There’s a battery inside each half of the device, and support for wireless PowerShare for wirelessly charging Qi-compatible devices, including other smartphones.”
Watch the unveiling here in their YouTube clip or watch it below..